Privacy policy

Gemstar respects your privacy and protects the personal information we hold about you. Our privacy policy outlines how we manage your personal information.

What Information is collected?

We only collect personal information that is necessary for us to provide our service to you and to provide you with information about other services we offer that may be relevant to you. The information we collect depends on the information you voluntarily provide to us e.g. filling in a form, or sending us an email. If you provide us with your email address we may send you email communications of our newsletters or updates.

Examples include:

  • your name, address, email and telephone contact details;
  • your professional details such as company name, address and job titles;
  • information to assist Gemstar in protecting your rights and address your needs in a tailored way.

Where relevant, we may ask you for other information. We also collect some information about your use of our website. Much of this information will not be personal as it will not reveal your personal identity.

How we use the Information

We use the information you provide to deliver the information most suited to your needs and to provide you with IT and technology related services. We only use your personal information to respond to your requests or to provide you with further information Gemstar. If you would prefer not to receive this information, please let us know and we will respect your request.

We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law.

We may share your personal information with third parties with whom we contract to assist us to provide the services requested by you. e.g. Mailing houses. We require that these organisations to protect your information in the same way we do. We will never sell your personal information.

Security of your information

We use a range of physical and electronic procedures to ensure the privacy of your personal information is safeguarded. These include physical access to our offices, a secure database system, and firewalls. The internet is not secure however and we cannot guarantee the security of any information sent to us via the internet.

How you can access your Information

In most cases you can access the personal information we hold about you by contacting . Requests will be dealt with as quickly as possible, however sometimes this may take longer to address. In some circumstances we may refuse to give you access to personal information and in these circumstances we will explain why. e.g. it may be a conflict of interest to provide the information.

We reserve the right to make changes to this Privacy Policy Statement as required.

Opting Out

At any time, you may opt out of receiving direct marketing communications from us. Unless you opt out, you consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. To opt out email

Contact information

If you require further information regarding this privacy policy or wish to make a complaint about a breach by Gemstar (ACN 4716412665), please contact us at, call us on +61 2 9555 5233 or send mail to: Level 1, 36 Pier St, Perth, 6000 Australia. A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) Gemstar will take as a result of your complaint.