Partnering with IDG’s CIO magazine, we explore some key technology trends in the region that are influencing the customer experience in Asia, with leading CIOs weighing in on how to build businesses that thrive in today’s digital-first omnichannel world.
Asia’s technology industry has grown dramatically over the last decade, with new technologies being tapped to drive better business outcomes. At the same time, customer behaviour is evolving rapidly and digital maturity is improving in most Asian countries. Accelerated by the pandemic and pandemic-related restrictions, today’s customer experience (CX) takes a digital-first omnichannel approach, which means that businesses must continually determine the most cost-effective ways to use cutting-edge technologies to achieve the best possible business results.
To dive into some key trends in technology and CX, Gemstar has partnered with IDG’s CIO magazine, to present a thought leadership series featuring chief information officers (CIOs) from the Asia-Pacific region. Explore our latest thought leadership here:
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